Return Policy

Victorous.com Return & Refund Policy

Thank you for shopping at Victorous.com. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return Eligibility

  • Timeframe: You have 14 days from the date of delivery to request a return.
  • Condition: Items must be unused, in the same condition that you received them, and in their original packaging with all tags attached.
  • Proof of Purchase: A receipt or order confirmation is required to complete your return.

2. Non-Returnable Items
For health and hygiene reasons, the following items cannot be returned unless they are defective or damaged upon arrival:

  • Opened or used Bedding (sheets, pillowcases, duvet covers).
  • Used Pet Supplies.
  • Clearance or “Final Sale” items.

3. How to Initiate a Return
To start a return, please contact us at achieve@victorous.com with your order number and the reason for the return. Our team will review your request and provide you with return instructions and the correct return address. Please do not send your purchase back to the manufacturer.

4. Shipping Costs for Returns

  • Defective/Damaged Items: Victorous.com will cover the return shipping costs. Please provide photos of the damage when contacting us.
  • Change of Mind: The customer is responsible for paying for their own shipping costs for returning an item. Shipping costs are non-refundable.

5. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days.
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted.

6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at achieve@victorous.com.