Shipping Policy
1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates & Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: Typically takes 7-15 business days depending on the destination.
- Expedited Shipping: Available for select regions (if applicable).
- Large Items: Furniture and large rugs may require additional processing time and may be shipped via freight carriers.
3. International Shipping
We offer international shipping to many countries.
- Customs, Duties, and Taxes: Victorous.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer (tariffs, taxes, etc.). Please check with your local customs office for details.
4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
5. Damages and Lost Packages
- Damages: Please inspect the packaging of your item(s) when they arrive. If the package is damaged upon delivery, please take photos and note the damage with the carrier. If items arrive damaged, contact us immediately at achieve@victorous.com.
- Lost Packages: If your tracking information states that your package was delivered but you have not received it, please contact us so we can assist you in locating it.
6. Address Accuracy
Please ensure your shipping address is correct at checkout. Victorous.com is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of reshipping.
